Telephone Tips

Telephone Tips By Frank Furness

Most people fear cold calling. The most difficult part is
actually picking up the phone and starting to call. We would do
almost anything rather than phoning, so we spend time looking
busy doing things like emails and filing. The biggest fear is
the fear of rejection. Here are some basic rules for making cold
calls:

*	Plan your calls *	Phone every day *	Phone when your energy
levels are highest *	Know your script *	Be organised *	Be
enthusiastic *	Set yourself mini targets *	Focus on results *
Keep ratios *	Have the right environment *	Always try to have
referrals to phone than a complete cold call *	Do some research
on the website about the organisation you are phoning *	Watch
your posture - stand and call *	Know the most common objections
and how to answer them *	Get ENTHUSIASTIC

Here is another phoning script. This works well if you have been
referred.

Hello, is this Mr Jones, My name is Pete White from XYZ. How are
you today? The reason I'm calling is that we specialise in
helping retirees to Plan their vacations (this is your benefit
to the client) And I thought I'd give you a call to see if you'd
be interested in chatting about the various options available Is
..... Something to which you've given much thought?

It doesn't matter what they answer, you should always get the
appointment. If they have thought about it, you're in! If they
haven't given it much thought, then now is the ideal time to
meet with you to discuss their options. Try it, it works!!

This is an excerpt taken from my new E-book, 'Finding New
Business' which is filled with proven ideas on finding new
clients. At 50 pages it is easy reading and is available as hard
copy or an E-book for $16 or £10. Please email me if you're
interested.

Also, Take a listen to our 5CD and DVD package 'Sales Success
Strategies', filled with tips, techniques and ideas to increase
productivity

Frank Furness CSP CFP is a professional speaker and trainer
specialising in sales and sales management. He has educated,
entertained and inspired audiences in 42 countries. His
publications and sales CDs have been sold globally. For more
information or to sign up for the free 'Sales Tips & Ideas'
newsletter, email frank@frankfurness.com or telephone+ 44 (0)
870 240 6505. www.frankfurness.com

NOTE: You're welcome to "reprint" this article online as long as
it remains complete and unaltered (including the "about the
author" info at the end), and you send a copy of your reprint to
frank@frankfurness.com Take a look at other articles, free
software and e-Books at http://www.frankfurness.com/ Download 39
Power Sales Closing Scripts at
http://www.frankfurness.com/closingscripts.cfm