Positive communication is the key to your success at work, at
play, and at home. Here’s how to make a difference in your life.
1) People judge others by their actions. This means you are
being judged by the perceptions you create with your words and
actions. For example, if you act angry, even though you feel
otherwise, you will be judged as being hostile. If you sound
helpless, even though you feel otherwise, you will be judged as
being ineffective. Thus, choose actions and words that convey
the impression you want to make.
2) People judge themselves by their intentions. Thus,
acknowledge that the other person's actions or words are correct
and proper (as seen by that other person). Even when someone's
behavior appears completely absurd, that person most likely
believes it is justified.
3) Everyone deserves courtesy and respect. Diplomacy gains more
than hostility. It is always the best way to begin a dialogue.
After all, no one has ever had to apologize for being courteous.
When you treat others with respect, you set the standard for how
you want to be treated.
4) Everyone has valuable ideas. Everyone is an expert in some
area. Everyone has unique talents. A leader helps other people
excel at expressing their ideas.
5) You can accept anything without agreeing with it. Thus,
acknowledge amazing requests with statements such as:
"That's an interesting idea."
"That's a novel request."
"What an intriguing question."
6) Realize that you can always learn more about the other
person's needs, priorities, and situation. Ask questions. Seek
solutions. Think positive. Quick reactions often lead to
apologies. Start by being thoughtful and seeking to understand
fully.
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