Articles about customer service. |
Page :
[1] |
|
|
Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new systems and traini (read
entire article)
Viewed: 128 Times
|
|
|
Note to Kmart: It wasn’t about the weatherIn the 1970s Kmart was the retailer to beat. No matter what happened, they seemed to turn profit. Customers were loyal and prices were hard to beat. The ch (read
entire article)
Viewed: 137 Times
|
|
|
What is your customer saying about you? Do you really know? Does your customer really know who you are?If you don't know what your customer thinks about you, your business, your product and your servi (read
entire article)
Viewed: 113 Times
|
|
|
Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty prog (read
entire article)
Viewed: 136 Times
|
|
|
In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers.Susan Rice, CEO of Lloyds TSB (read
entire article)
Viewed: 61 Times
|
|
|
“I am writing to complain about the widget I bought from your site the other day.”Sell anything and eventually you will be on the receiving end of a sentence like this. So how do you turn a disgruntle (read
entire article)
Viewed: 104 Times
|
|
|
On a recent airline flight I was an upset customer. I was arriving on a late
inbound flight and connecting with the last flight out on the same airline, but the
connecting flight left without me! A (read
entire article)
Viewed: 119 Times
|
|
|
7:00 a.m., the silence in the house is broken by my child's call to me, from another room, "Mom, please take care of my Opie eye!"Huh?... My mind is spinning trying to process this information, what s (read
entire article)
Viewed: 117 Times
|
|
|
Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat customers. Having 10 plus years operating, owning and workin (read
entire article)
Viewed: 144 Times
|
|
|
One of my classes in management focused on the repeat customer. The course stressed the importance of the repeat customer to the financial welfare of the business. We spent hours discussing ways to tu (read
entire article)
Viewed: 123 Times
|
|
|
Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about.Always, but especially during lean times, effective sales profession (read
entire article)
Viewed: 135 Times
|
|
|
We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday.Before I started my onli (read
entire article)
Viewed: 108 Times
|
|
|
Customers put you in business, keep you in business, and they can put you out of business. Therefore, your overriding feelings at all times should be: customer love, customer satisfaction, and custome (read
entire article)
Viewed: 139 Times
|
|
|
Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer others to your business. Here are s (read
entire article)
Viewed: 15 Times
|
|
|
Have you ever called a company and been greeted with the phrase “Hold, please”? How do they know you can hold? They don’t even know who you are. Maybe you can’t hold; maybe you have 10 seconds of juic (read
entire article)
Viewed: 31 Times
|
|
|
It’s a salesperson’s worst nightmare- the phone call that comes in from a disgruntled customer. Not only does it create extra work for you, but it cuts into your valuable selling time. But believe i (read
entire article)
Viewed: 115 Times
|
|
|
If you want to last a long time in business and succeed,
you must learn how to make your customers happy.You have to know who are your customers, what they want and
keep in touch with them and their (read
entire article)
Viewed: 31 Times
|
|
|
This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision.1. You Are the Maitre of Your Busines (read
entire article)
Viewed: 64 Times
|
|
|
Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comm (read
entire article)
Viewed: 121 Times
|
|
|
The future of customer service is here. Technology has made
seeking out support faster and easier than ever. But, has
your digital age company sacrificed true service in the name
of automation?To (read
entire article)
Viewed: 136 Times
|
|
|
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right. Actually the correct mind (read
entire article)
Viewed: 118 Times
|
|
|
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provide (read
entire article)
Viewed: 143 Times
|
|
